Skills Required
- Knowledge Microsoft Virtual server’s administration
- Good knowledge of ubuntu server administration
- Good knowledge of antivirus system
- Work closely with the team for backup of users and servers’ data
- Understanding of the QMS process related to the IT infrastructure
- Ensure the infrastructure team is mitigating, monitoring, and managing infrastructure-related risks
- Work closely with the team members for time allocation and prioritization
- Participate in severs migration and planning
- Ensure smooth run of system Backup and DR function
- Strong management and people development skills
- Ability to think logically and demonstrate strong analytical and problem-solving skills
- Excellent oral and written communication skills
- 8+ years of relevant experience including managing teams responsible for IT infrastructure
- Following up on all incidents according to our incident management process
- Install new / rebuild existing servers and configure hardware
- Maintain and support users through a helpdesk service
- Work closely with the team for new joinee and exit process
Duties & Responsibilities
- Responsible for managing overall IT day to day operations to improve infrastructure costs, performance, and end-user satisfaction
- Ensure system performance and SLAs are met
- Implement IT continuous improvement programs
- Participate in IT strategy planning activities
- Ensure smooth run of system Backup and DR function
- Experience in areas such as network design and administration, data center operations, and system administration
- Asset management
- Patch management
- Strong management and people development skills
- Understanding of ITIL practices
- Excellent oral and written communication skills
- Maintain update NOC processes and procedures
- Maintain and review security policies to adhere to standards like SOC1, PCI, ISO27001
- Make sure all systems are documented and documentation is up to date
- Following up on all incidents according to our incident management process
- Define and maintain SOP / SOW for the department.
Education & Training
- • Bachelor’s degree in computer science (or related area) preferred
Knowledge & Experience
- CompTIA Network+ and CompTIA A+ or equivalent certification •
- Microsoft Certification (MCSE) or equivalent certification
- Cisco Certified Network Associate or Professional -CCNA/ CCNP (will be added advantage)
- O365 (will be added advantage)
- Azure administrator
- AWS fundamental